Return & Refund Policy

At Feral Hockey, we take pride in creating apparel and gear that represents the fierce passion of the game. If you're not fully satisfied with your purchase, we’re here to help—but we also want to be clear about the boundaries of our return policy to ensure fair treatment for all customers and to protect our small business from abuse or misunderstandings.

Return & Refund Eligibility

You may request a return or refund under the following conditions:

Timeframe: You must contact us within 14 days of receiving your order to request a return or refund.
Condition: Items must be unused, unwashed, and in original condition (tags attached, no signs of wear, odor, or damage).
Proof of Purchase: A valid receipt or order confirmation is required.
Return Authorization: All returns must be authorized in writing by Feral Hockey before they are sent back.

Refund Types

Full Refund: Issued only if the product is defective, damaged during shipping, or you received the wrong item.
Partial Refund: May be issued if the item is returned in less-than-original condition or past the 14-day window (up to 30 days), subject to a restocking fee of up to 25%.
No Refund: Applies to:
- Customized or made-to-order products
- Final sale or clearance items
- Returns initiated after 30 days from delivery

Exchanges

If you would like a different size, color, or style, please request a return (if eligible).

Shipping & Handling

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
We strongly recommend using a trackable shipping method. We are not responsible for lost return shipments.
Original shipping fees are non-refundable.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days and issued to your original payment method.
Bank processing times may vary, so please allow an additional 3–5 days for the refund to appear on your statement.

Limitation of Liability

Feral Hockey is not liable for damages resulting from:

Normal wear and tear
Improper care or laundering
Customer misuse or alteration of the product

Returns and refunds are handled at our discretion and within the guidelines outlined above. Our goal is to treat customers fairly, while safeguarding the integrity and sustainability of our business.

How to Initiate a Return

To request a return or refund, please email us at:
feralhockeyco@gmail.com
Include your order number, photos (if applicable), and reason for the return.

Legal Relationship

By placing an order with Feral Hockey, you agree to be bound by this Return & Refund Policy as part of our overall Terms & Conditions. This policy is governed by the laws of Utah, and any disputes will be resolved under those laws.